Finding Relief and Getting Back to Life
For James Crain, staying active has always been a part of who he is. After spending his life working in a factory, he now enjoys time with his wife, four daughters, and nine grandchildren. When he’s feeling his best, you’ll find him outdoors, whether that’s at the shooting range or working on landscaping projects around his home.
But for years, something wasn’t right.
When Everyday Movement Becomes Unpredictable
Mr. Crain began experiencing an unusual and concerning issue with his leg. At times, without warning, it would simply give out.
He described it as moments where he’d be walking, and suddenly, his leg would just stop working, even causing him to fall. What started as an occasional issue became more frequent, making everyday movement unpredictable and frustrating.
Like many patients, he initially searched for answers in the wrong place. It was first believed the issue could be coming from his lower back. However, after seeing a neurologist, that explanation didn’t add up. An MRI of his hip ultimately revealed the true source of the problem.
That’s when he was referred to Dr. Brian Cohen and Cohen Orthopedic.
A First Impression That Made a Difference
Even before his appointment officially began, Mr. Crain’s experience stood out.
While trying to find the office, he stopped to ask someone for directions. That person kindly pointed him in the right direction, only for Mr. Crain to later realize it was Dr. Cohen himself.
That moment set the tone.
From the start, he found Dr. Cohen to be approachable, personable, and easy to talk to. After considering another provider closer to home, Mr. Crain chose to move forward with Dr. Cohen because he felt comfortable and confident in his care.
He described Dr. Cohen as knowledgeable, understanding, and someone who truly takes the time to listen, never making patients feel rushed or like their questions are a burden.
Living with Pain, and Waiting for Answers
Before surgery, daily life had become increasingly limited.
James shared that he had spent years dealing with hips that weren’t functioning properly. Over time, the pain and instability progressed to the point where he was sitting nearly 90% of the day. Activities he once enjoyed became difficult, or impossible.
Even simple tasks, like putting on socks, required help from his wife.
To make matters more challenging, his surgery was delayed for over a year due to insurance denials. Despite clear need, approval was repeatedly withheld due to claims of insufficient medical information.
When he finally transitioned to a different insurance provider, the procedure was approved within a day.
A Clear Plan and Compassionate Care
From the beginning, Mr. Crain felt informed and supported in his care.
Dr. Cohen walked him through what to expect, from the procedure itself to the recovery process; providing clear, straightforward communication every step of the way.
On the day of surgery, that same level of care continued. Mr. Crain described the entire team as phenomenal, helpful, kind, and focused on making him feel comfortable and confident.
Life After Surgery: The “Little Things” Matter Most
Today, the difference is life-changing.
Mr. Crain is back to doing the things he enjoys, without the setbacks that once followed. He can now mow his lawn without needing days to recover in between. He’s able to sit comfortably in a car for longer periods. And perhaps most meaningful of all, he can once again do the small, everyday things many take for granted, like putting on his own socks.
As he put it, “It’s the little things.”
Looking Ahead with Confidence
After years of discomfort and limitation, James feels confident in his path forward. In fact, he’s already planning to return to Dr. Cohen for his second hip.
When asked if he would trust Dr. Cohen again, his answer was immediate: absolutely.
He credits not only the outcome of his surgery, but the experience as a whole, the time, attention, and genuine care he received throughout.
A Patient-First Experience
For Mr. Crain, choosing care wasn’t just about the procedure, it was about finding a provider who listened, explained, and treated him with respect.
His advice to others is simple: choose someone who takes the time to understand you.
Because when care is done right, it doesn’t just improve how you move, it changes how you live.
