Patient Testimonial: Jaqueline Pollard
Jaqueline Pollard is semi-retired and calls Portsmouth, Ohio home. After spending 13 years in New Mexico, she returned to Ohio to care for her mother. Married with two step-children, Jaqueline stays active year-round, especially in the summer, through hiking, gardening, volunteering with Mainstreet Portsmouth In Bloom, and doing plenty of outdoor work.
For nearly a year, Jaqueline lived with significant pain she initially believed was related to a prior neck injury. After multiple visits to a local provider, it was eventually discovered she had a torn bicep and rotator cuff. A previous surgical attempt elsewhere was unsuccessful, and Jaqueline was told she would simply have to “deal with it.”
That’s when several friends recommended Dr. Brian Cohen.
From her very first appointment, Jaqueline felt confident she was finally in the right place. Dr. Cohen reviewed her imaging, explained her condition clearly, and walked her through three thoughtful options: live with the pain, attempt another repair, or proceed with a reverse total shoulder replacement. He took the time to draw a diagram, explain the reverse total shoulder replacement procedure in detail, and answer every question, something Jaqueline hadn’t experienced before.
“I trusted him completely,” she shared. “He told me, ‘I’ll fix you,’ and I believed him.”
Jaqueline ultimately chose the reverse total shoulder replacement and wishes she had seen Dr. Cohen from the start. “I’m so thankful for him. I wish I would have gone to him in the first place.”
She traveled two hours from Portsmouth to Grove City for her procedure and says it was well worth the drive. From the moment she arrived, she noticed how clean the facility was and how genuinely kind and attentive the staff were. “There were no grumpy people, no attitudes, and you could tell everyone loved what they were doing,” she said. The anesthesiologist personally introduced himself, and the entire care team made her feel comfortable and supported.
Dr. Cohen personally checked on Jaqueline before surgery and even gave her his cell phone number in case she needed anything during recovery. “How many doctors do that?” she said. “He told me exactly what to expect before surgery and once I got home. That meant everything.”
Her recovery exceeded expectations. Jaqueline noticed improvement immediately and progressed quickly through physical therapy. At just 18 weeks post-surgery, she has regained strength and mobility she hasn’t had in years. She can now reach behind her back, exercise regularly, and use resistance bands.
Most importantly, she’s returned to the activities she loves. During the holidays, she was once again able to help decorate the streets of Portsmouth, lifting potting soil, flowers, and decorations that had been impossible before surgery.
Jaqueline describes her overall experience as excellent, giving Dr. Cohen and his team an “A+.” She praises not only Dr. Cohen’s surgical skill, but his down-to-earth personality, clear communication, and genuine compassion.
“He fixed me,” she said. “I trust him completely.”
She now recommends Dr. Cohen without hesitation, including to her own family. “It’s worth the trip to see Dr. Cohen.”
Professional. Personable. Patient-first.
Jaqueline’s story reflects the care, trust, and commitment Dr. Cohen brings to every patient, delivering expertise with clarity, compassion, and confidence at every step.
